Shipping policy

Shipping Policy

Last updated: 15 September 2026

Processing Times

Orders are processed within 1–3 business days of payment confirmation (Monday–Friday, excluding UK public holidays). You will receive a dispatch confirmation email once your order has been shipped.

During high-demand periods (e.g. new set releases, holidays), processing times may be slightly longer. We will communicate any significant delays via email.

Shipping Methods & Estimated Delivery Times

United Kingdom

Service	Estimated Delivery	Tracked
Standard	2–4 business days	Yes
Express	Next business day (if ordered before 12pm)	Yes

European Union

Service	Estimated Delivery	Tracked
Standard International	5–10 business days	Yes

International (USA, Canada, Australia & others)

Service	Estimated Delivery	Tracked
Standard International	7–14 business days	Yes

Delivery estimates are provided by the carrier and are not guaranteed. JWatkins TCG is not liable for delays caused by the carrier, customs processing, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen service.

Packaging

All orders are carefully packaged to protect your cards and products in transit:

Singles are sleeved and placed in a top-loader or card saver, then packaged in a padded envelope or rigid mailer
Sealed product is bubble-wrapped and shipped in appropriately sized boxes
Graded cards are shipped in protective cases with additional padding

Tracking

All orders are shipped with tracking. Your tracking number will be included in your dispatch confirmation email. Please allow up to 24 hours for tracking information to update after dispatch.

International Orders — Customs & Duties

Orders shipped outside the UK may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping charges. We are unable to predict or control these charges — please check with your local customs authority before ordering.

We are legally required to accurately declare the contents and value of all international shipments on customs documentation. We cannot mark orders as "gifts" or undervalue them.

Lost or Damaged Shipments

If your order arrives damaged, contact us within 48 hours of delivery at jwatkins_tcg@yahoo.com with your order number and photographs of the damage. We will work with you to resolve the issue promptly.

If your tracked order shows as delivered but you have not received it, please:

Check with neighbours and any safe locations
Contact your local delivery depot
If still unresolved after 3 business days, contact us and we will raise an investigation with the carrier