Privacy policy

Privacy Policy

Last updated: 15 September 2026

JWatkins_TCG  operates the online store at jwatkinstcg.com. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

JWatkins_TCG is a trading card game retailer based in Bristol, United Kingdom.

Contact: Email: jwatkins_tcg@yahoo.com Phone: 07834 478 308 Address: 308 Soundwell Road, Kingswood, Bristol, BS15 1PE

2. What Data We Collect

When you browse or purchase from our store, we may collect:

  • Identity data — name, username or similar identifier
  • Contact data — email address, billing and delivery address, phone number
  • Transaction data — details of products purchased and payment records
  • Technical data — IP address, browser type, device information, cookies
  • Usage data — how you interact with our website
  • Marketing preferences — your preferences for receiving marketing from us

We do not store full payment card details. Payments are processed securely via Shopify Payments or other third-party processors.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders (including sending order confirmations and dispatch notifications)
  • Manage your customer account
  • Handle returns, refunds, and customer service enquiries
  • Send you marketing communications (only with your consent)
  • Improve our website and product offerings
  • Comply with legal obligations

Legal basis (UK GDPR): We process your data on the basis of contract performance (to fulfil your order), legitimate interests (store improvement, fraud prevention), legal obligation, and — for marketing — your explicit consent.

4. Sharing Your Data

We may share your data with:

  • Shopify Inc. — our e-commerce platform provider (data may be processed outside the UK; Shopify maintains appropriate safeguards)
  • Shipping carriers — to deliver your order (e.g. Royal Mail, Evri, DPD)
  • Payment processors — to handle transactions securely
  • HMRC or other authorities — where required by law

We do not sell your personal data to third parties.

5. Cookies

Our store uses cookies to maintain your shopping session, remember preferences, and analyse site traffic. You can manage cookie preferences via your browser settings. By continuing to use our site, you consent to our use of essential cookies.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records are kept for a minimum of 6 years for accounting and legal compliance purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Erase your data (the "right to be forgotten"), where applicable
  • Object to or restrict processing
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us at jwatkins_tcg@yahoo.com. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All transactions are encrypted via SSL/TLS.

9. Third-Party Links

Our site may contain links to third-party websites (e.g. eBay listings, social media). We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be published at jwatkinstcg.com/policies/privacy-policy. Significant changes will be communicated via email where appropriate.