Refund policy

Returns & Refund Policy

Last updated: 15 September 2026

Thank you for shopping with JWatkins_TCG. Please read this policy carefully before making a purchase.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods and return them within a further 14 days for a full refund. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement for goods that are faulty, not as described, or unfit for purpose.

Sealed Product (Booster Boxes, Booster Packs, Tins, Decks)

Returns accepted within 30 days of delivery if the product is unopened and in its original condition
We cannot accept returns on opened sealed product — once opened, the randomised contents are considered used
If your sealed product arrives with damaged packaging, contact us within 48 hours of delivery with photographic evidence and we will arrange a replacement or refund

Singles (Individual Cards)

Returns accepted within 14 days of delivery if the card was not as described (e.g. wrong card sent, condition significantly misrepresented)
We grade all singles using the standard NM / LP / MP / HP / DMG condition scale — product photographs are provided at listing
We do not accept returns based on personal condition disagreements where the listing accurately reflects the card's state
Cards must be returned in the same condition as received — we reserve the right to refuse refunds on cards returned in a worse condition

Graded Cards (PSA, BGS, CGC, etc.)

No returns accepted on graded cards unless the wrong slab is shipped
The grade assigned by the third-party grading company is objective and verified — we cannot be held responsible for grading opinions
If the wrong card or slab is received, contact us within 48 hours and we will rectify the error at no cost to you

Accessories (Sleeves, Binders, Top-Loaders, Playmats, etc.)

Returns accepted within 30 days of delivery if the item is unopened and unused
Faulty or defective accessories will be replaced or refunded — contact us within 30 days of delivery with details and photos

How to Request a Return

Email us at jwatkins_tcg@yahoo.com with your order number, reason for return, and supporting photographs where applicable
We will respond within 2 business days with return instructions
Return postage costs are the customer's responsibility unless the item is faulty or not as described
We recommend using a tracked service — we cannot accept liability for returns lost in transit
Refunds will be processed within 5–7 business days of receiving the returned item

Refund Method

Refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear depending on your bank or payment provider.